Kivra AI Call Center English Only

Real-time voice AI assistant powered by OpenAI and Twilio. Handle customer calls, appointments, and support with 200ms latency and advanced function calling capabilities.

200ms

Voice Latency

24/7

Availability

5

Voice Models

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AI Call Center Dashboard
Technology Stack

Powered by Cutting-Edge AI

Integration of OpenAI's Realtime API with Twilio telephony for enterprise-grade voice AI solutions.

Live Monitoring Dashboard

Real-time conversation monitoring, transcript display, function call logs, and WebSocket status indicators for complete call oversight.

System Architecture

WebSocket-based architecture connecting Twilio telephony with OpenAI's Realtime API for seamless bidirectional audio streaming.

AI Configuration

Customize AI behavior, voice models, function calling, and conversation flow with real-time configuration updates.

Platform Features

Advanced Voice AI Capabilities

Enterprise-grade features designed for seamless customer communication and business automation.

Real-Time Voice Processing

Bidirectional audio streaming with ~200ms latency, Voice Activity Detection, interruption handling, and natural conversation flow for human-like interactions.

Function Calling System

AI can execute custom functions with JSON parameters, manual override capabilities, live function logs, and comprehensive error handling for business automation.

Live Monitoring Dashboard

Real-time transcript display, multi-user message separation, WebSocket status indicators, call health monitoring, and session analytics.

Twilio Integration

Seamless telephony integration with G.711 μ-law codec support, automated phone number configuration, webhook handling, and scalable call routing.

Session Configuration

AI prompt customization, live voice model switching (ash, ballad, coral, sage, verse), real-time config changes, and behavior modification.

Enterprise Security

Secure credential handling, API key management, CORS control, encrypted connections, session pooling, and production-ready architecture.

Applications

Versatile AI Call Solutions

Transform your customer communications across multiple business scenarios and industries.

Customer Service

24/7 customer support with intelligent call routing, FAQ handling, issue resolution, and seamless human agent transfer when needed.

Appointment Scheduling

Automated appointment booking, calendar integration, reminder calls, rescheduling management, and availability checking.

Lead Qualification

Intelligent prospect screening, information gathering, lead scoring, qualification criteria assessment, and CRM integration.

Survey & Feedback

Automated survey collection, customer feedback gathering, satisfaction scoring, and comprehensive data analysis for insights.

Voice Options

Choose Your AI Voice

Multiple voice models optimized for different communication styles and business scenarios.

Ash

Professional and authoritative tone, perfect for business communications and formal interactions.

Ballad

Warm and melodic voice, ideal for customer service and friendly conversations.

Coral

Bright and energetic tone, great for sales calls and engaging interactions.

Sage

Calm and wise voice, suitable for educational content and advisory roles.

Verse

Creative and expressive tone, perfect for marketing and promotional calls.

Pricing

AI Call Center Plans

Flexible pricing options for businesses of all sizes with transparent call-based billing.

Starter

$299

per month

  • 1,000 minutes/month
  • 1 phone number
  • Basic monitoring
  • Email support
  • 5 voice models
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Enterprise

Custom

contact us

  • Unlimited minutes
  • Unlimited numbers
  • Dedicated support
  • Custom integrations
  • SLA guarantee
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Ready to Transform Your Customer Communications?

Experience the future of customer service with our intelligent voice AI solution. Available in English with enterprise-grade reliability and 200ms response time.

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