Kivra Fitness Privacy Policy

Kivra Fitness (mobile app, PWA, admin, and super admin products) is provided by Kivra Services. This policy explains what we collect, how we use and share data, and the rights you have.

Data we collect

• Account data: name, email, password (hashed), phone (if provided).
• Profile & fitness data: age, gender, height, weight, BMI, goals, activity level, preferences, focus areas.
• Usage data: workouts, sets/reps/weights, nutrition logs, water intake, check-ins, progress entries, chat history with the AI coach.
• Device data: app version, device type, OS, browser (PWA), language; camera use for QR scanning.
• Location: gym location lookup and check-in (when you use those features).
• Subscription/billing (if applicable): plan, status, payment metadata (processed by the gateway; we do not store card numbers).

How we use data

• Deliver core features: personalized workouts, nutrition targets, progress tracking, gym check-ins, subscriptions.
• AI assistance: send relevant context to Google Vertex AI/Gemini to generate responses for workouts, nutrition, and guidance.
• Sync and improve service reliability: real-time updates across devices via Firebase.
• Analytics and product improvement: usage trends, feature performance (aggregated/anonymized where possible).
• Security and abuse prevention: authentication, fraud/abuse checks, access control.
• Communications: service updates, transactional emails, support responses.

Sharing

• Service providers: Firebase (auth, database, hosting), Google Vertex AI/Gemini (AI responses), analytics providers. They process data on our behalf.
• Gyms (if you are a member): check-in records, membership status, and relevant profile data for attendance and billing.
• Legal/compliance: if required to comply with law, protect rights, or prevent fraud.
• No selling of personal data. No third-party advertising networks.

Data retention

We keep data while your account is active and as needed for legitimate business, legal, or security reasons. You can request deletion; some records may be retained where required by law or for legitimate interests (e.g., fraud prevention, tax/financial records).

Account Deletion

You can easily delete your account and all associated data directly within the Kivra Fitness app:

• Go to Profile > Settings > Delete Account.

Alternatively, if you are unable to access the app, you may request account deletion by emailing us at ashwin@kivra.services with the subject "Account Deletion Request". We will process your request within 30 days.

What gets deleted: Your profile information, workout history, nutrition logs, and progress photos will be permanently removed. This action cannot be undone.

Your choices & rights

• Access and update your profile and fitness data in the app.
• Export data (on request) and delete your account (on request); deletion may remove access to paid features.
• Control communications: unsubscribe from non-essential emails; transactional messages may still be sent.
• Cookies/local storage (PWA/web): used for authentication/session and experience; adjust browser settings if needed.

Security

• Encryption in transit (HTTPS) and secure authentication via Firebase Auth.
• Role-based access for admin/super admin panels; Firestore security rules.
• Regular reviews to reduce risks of unauthorized access or misuse.

Children

Kivra Fitness is not directed to children under 16. Do not use the service if you do not meet local age requirements.

International transfers

Data may be processed in India and other regions where our providers operate. We use appropriate safeguards as required by applicable law.

Changes to this policy

We may update this policy. Material changes will be communicated via the app or email. Continued use means you accept the updated policy.

Contact

Email: ashwin@kivra.services
Email: harshavardhan@kivra.services